Refunds & Cancellation

Your first 90 days are completely free, with every feature switched on. No card is required and nothing is charged during the trial. When it ends you move to our free Basic plan unless you subscribe to Pro, so you are never charged without choosing to be.

Basic is free, permanently — your books, your customers' portal, and support. Pro is ₹299 a month and adds automatic SMS to your customers on every bill and receipt, payment reminders, and WhatsApp and email. Billing is monthly only. WhatsApp and email are still being built and are marked as such wherever the plan is shown.

Prices may change in future; we give at least 30 days' notice before a change affects you, and you keep the price you signed up on until then.

Every price includes GST. The amount we show is the amount we debit — we add nothing on top, and you are never charged a separate payment or processing fee. A GST tax invoice is issued for every payment and can be downloaded from Settings → Billing.

Pro is paid by auto-pay. When you subscribe you authorise a mandate with your bank or UPI app for Pro's price — ₹299 a month — and we only ever debit the amount on your invoice. Setting it up costs a ₹1 verification charge, which is refunded automatically.

Your bank notifies you at least 24 hours before every debit, and you can pause or cancel the mandate yourself in your bank or UPI app at any time, without telling us first.

You can cancel any time from Settings → Billing, or by emailing support@northvane.in. You keep Pro until the end of the month you have already paid for, then move to free Basic — you are not billed again, and you keep your books, your customers' portal and support. You can undo this any time before that date.

If a payment fails you move to the free Basic plan that day — you keep your books, your customers' portal and support, and only messages to your customers stop. We retry twice over the following week and tell you why it failed each time; Pro comes back the moment a retry succeeds. You are never locked out, and nothing is ever deleted because of a failed payment. Paying restores everything.

Fees already billed are non-refundable. If you believe you were billed in error, contact us within 30 days and we'll make it right.

Cancelling Pro never closes your account. You move to free Basic and keep your books, your data and your customers' portal. Your account stays until you choose to close it.